Since we have been in France we have used Tiscali for our broadband access.
There was not a real reason for going with Tiscali that I remember other than it had an option for unlimited dial up for 25 euros a month.
Once we moved from Monpazier to Monflanquin we were able, after a brief spell, to upgrade to broadband and up until last Thursday, apart from my own mishaps by cutting through the cable twice, we have had a fairly trouble free time.
Unfortunately, we have been without broadband now for nearly a week and finding it very hard to get any answers from the help centre I do not know to this day if it is a problem with my line or equipment or a major outage with Tiscali equipment and we have had a range of advice and predictions on when it would all be up and running again.
In the meantime I have reverted back to dialup which is clunky and slow and of course blocks the use of telephone calls when on-line.
I have now made the decision to move my account to Teleconnect which is a dedicated broadband service for ex-pats. I really should have done this sooner but I didn't and now I regret it.
Teleconnect have a range of features that makes the telephone and broadband attractive from allowing your friends and family call you at 2p a minute and also letting you have 2 hours of free calls to the uk each month all included in the price and if you run a business between the UK and France you can upgrade to unlimited calls for a further 5 euros.
There are other benefits too as follows:-
I am keeping my fingers crossed that after all of this time and loads of calls to the service department that it is not a problem with our system here.
Watch this space.
